Help! O2 ruined my credit score-NO RESPONSE FROM THEM.

[K-PU3634]

Spoiler

Spoiler

O2 have ruined my credit score during their merge with Virgin. 

I simply do not have any outstanding bills and now my credit score is ruined. 


I have sent 5 emails to the credit filer team with no response and they have the audacity to send an automated email saying they will reply in 3 days as well as can’t discuss in any other form - this is the only way to speak to them !!!!!

o2 have ruined people’s lives and only thinking about themselves. 

This company is awful- I don’t know what to do from here and feel hopeless-  currently trying to buy a house but can’t due to A FALSE BILL THAT DOES NOT BELING To me.

If anyone else has had this experience please help me and advise me how to proceed from here 

[Oxonian]

@K-PU3634 

This is a customer to customer Community with no direct O2 involvement ; you will need to contact O2. The Credit File Referral (CFR) team is who you need to contact. Their email addresses are :-

creditfilereferrals@telefonica.com or amendmentteam@o2.com

You can write to them or "fax" them :-

Credit File Referrals Team

Suite P

Arlington Business Centre

Leeds

LS11 0NE

Fax 0113 2025865

If that is the team that you have already tried to engage with, you might well need to make a formal complaint. However, please bear in mind that it is currently taking O2 up to eight weeks to investigate and respond to complaints and during that time, other O2 teams are likely to be unable or reluctant to engage with you. 

Details of how to complain are in :-

How to Complain | Help | O2

https://www.o2.co.uk/how-to-complain

Customer+Complaints+code+250523.pdf (o2.co.uk)

https://www.o2.co.uk/documents/456036/4246828/Customer+Complaints+code+250523.pdf

Please let us know if you need more help, and please keep us informed of developments. 👍

[MI5]

@K-PU3634 has already been in contact with CFR Team !

Maybe @Dave-O2 could give someone a "nudge"?

[K-PU3634]

I have emailed all the above!! As well as written a complaint …..

What’s the next step 

[Oxonian]

@K-PU3634 

You will note that @MI5 has tagged @Dave-O2, the Community manager, to establish if he can give someone a "nudge". I suggest that you await the outcome of the "nudge" ! 👍 

I have given you details of how to complain but recommend that you hold fire for a few days. 

[Dave-O2]

Thanks for the tag @MI5 

@K-PU3634 Can you please drop me a PM with some further details on what's happened so far?

[K-PU3634]

how do I PM you @Dave-O2 

[MI5]

@K-PU3634 

Click on his name then send message.

[Dave-O2]

Hey @K-PU3634 

I can confirm that I do have your PM and I'll be in touch as soon as I can 👍

[Dominik09]

I am having the same issue and it is seriously affecting me, how do i deal with this? I dont understand how o2 can allow this to happen to so many people, and then not provide help to resolve the issue as soon as possible