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Extra charge on my bill

1b3
Level 1: Joiner
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Hi 

 

I looked on my online banking to find out there are two payments going to be taken on the 28th may 2024. 

 

The first one is for £15.30 which is my normal monthly payment. The other is for £9.73 which i dont understand why im paying this extra payment. Can you clarify why im paying extra? And if so, cancel this payment? 

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Bambino
Level 85: Esteemed
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@1b3 This is not O2. This is a customer community.

You need to speak to the Payment Management Team on 0800 902 0217/0800 032 5302

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

I DO NOT WORK FOR O2



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