Help! O2 ruined my credit score-NO RESPONSE FROM THEM.
- 4 Posts
- 2 Topics
- 0 Solutions
13-05-2024 22:22 - edited 13-05-2024 22:28
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
13-05-2024 22:22 - edited 13-05-2024 22:28
I simply do not have any outstanding bills and now my credit score is ruined.
I have sent 5 emails to the credit filer team with no response and they have the audacity to send an automated email saying they will reply in 3 days as well as can’t discuss in any other form - this is the only way to speak to them !!!!!
o2 have ruined people’s lives and only thinking about themselves.
This company is awful- I don’t know what to do from here and feel hopeless- currently trying to buy a house but can’t due to A FALSE BILL THAT DOES NOT BELING To me.
If anyone else has had this experience please help me and advise me how to proceed from here
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 14-05-2024 18:50
This is a customer to customer Community with no direct O2 involvement ; you will need to contact O2. The Credit File Referral (CFR) team is who you need to contact. Their email addresses are :-
creditfilereferrals@telefonica.com or amendmentteam@o2.com
You can write to them or "fax" them :-
Credit File Referrals Team
Suite P
Arlington Business Centre
Leeds
LS11 0NE
Fax 0113 2025865
If that is the team that you have already tried to engage with, you might well need to make a formal complaint. However, please bear in mind that it is currently taking O2 up to eight weeks to investigate and respond to complaints and during that time, other O2 teams are likely to be unable or reluctant to engage with you.
Details of how to complain are in :-
https://www.o2.co.uk/how-to-complain
Customer+Complaints+code+250523.pdf (o2.co.uk)
https://www.o2.co.uk/documents/456036/4246828/Customer+Complaints+code+250523.pdf
Please let us know if you need more help, and please keep us informed of developments. 👍
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 14-05-2024 19:12
@K-PU3634 has already been in contact with CFR Team !
Maybe @Dave-O2 could give someone a "nudge"?
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
- 4 Posts
- 2 Topics
- 0 Solutions
on 14-05-2024 23:16
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 14-05-2024 23:16
I have emailed all the above!! As well as written a complaint …..
What’s the next step
- 14041 Posts
- 364 Topics
- 38 Solutions
on 15-05-2024 20:07
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 15-05-2024 20:07
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 16-05-2024 13:30
Thanks for the tag @MI5
@K-PU3634 Can you please drop me a PM with some further details on what's happened so far?
Contact us on Social Media: Facebook // Twitter // Instagram
- 4 Posts
- 2 Topics
- 0 Solutions
on 18-05-2024 15:44
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 18-05-2024 15:44
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 18-05-2024 15:45
Click on his name then send message.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 20-05-2024 12:01
Hey @K-PU3634
I can confirm that I do have your PM and I'll be in touch as soon as I can 👍
Contact us on Social Media: Facebook // Twitter // Instagram
- 1 Posts
- 0 Topics
- 0 Solutions
on 22-05-2024 14:42
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 22-05-2024 14:42
I am having the same issue and it is seriously affecting me, how do i deal with this? I dont understand how o2 can allow this to happen to so many people, and then not provide help to resolve the issue as soon as possible

