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Have come over from ee and trying to unlock my device

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NinaCaputo
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on ‎17-05-2020 12:45

on ‎17-05-2020 12:45

Hi,

I have come over from ee who gave me the network unlock code to pop in when the sim goes in and then the unfreeze phone unlock code but the device never asked for it once the sim code was put in 🥺
I need to unlock the phone for the sim card to work- my old sim card now isnt working either so I'm rather stuck and I cannot find a way to chat to anyone online?
I need my original number back asap as I have a newborn and have various health professionals calling and universal credit calling soon but the other number? Help anyone? Many thanks
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MI5
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on ‎19-05-2020 19:31

on ‎19-05-2020 19:31

@NinaCaputo 

What phone have you got?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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NinaCaputo
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on ‎22-05-2020 13:57

on ‎22-05-2020 13:57

Ee have done all they can and given me the code
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NinaCaputo
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on ‎22-05-2020 13:57

on ‎22-05-2020 13:57

Samsung s9plus x
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MI5
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on ‎22-05-2020 16:13

on ‎22-05-2020 16:13

@NinaCaputo 

I'd suggest you speak to Samsung then https://www.samsung.com/uk/support/service-centre/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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NinaCaputo
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on ‎11-06-2020 12:08

on ‎11-06-2020 12:08

Thanks for everyone help. It suddenly worked a week later. X
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MI5
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on ‎11-06-2020 12:30

on ‎11-06-2020 12:30

You're welcome slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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