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Have come over from ee and trying to unlock my device

NinaCaputo
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Hi,

I have come over from ee who gave me the network unlock code to pop in when the sim goes in and then the unfreeze phone unlock code but the device never asked for it once the sim code was put in 🥺
I need to unlock the phone for the sim card to work- my old sim card now isnt working either so I'm rather stuck and I cannot find a way to chat to anyone online?
I need my original number back asap as I have a newborn and have various health professionals calling and universal credit calling soon but the other number? Help anyone? Many thanks
Message 1 of 16
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MI5
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@NinaCaputo 

What phone have you got?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 11 of 16
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NinaCaputo
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Ee have done all they can and given me the code
Message 12 of 16
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NinaCaputo
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Samsung s9plus x
Message 13 of 16
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MI5
Level 94: Supreme
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@NinaCaputo 

I'd suggest you speak to Samsung then https://www.samsung.com/uk/support/service-centre/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 14 of 16
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NinaCaputo
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Thanks for everyone help. It suddenly worked a week later. X
Message 15 of 16
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MI5
Level 94: Supreme
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You're welcome slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 16 of 16
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