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Level 1: Joiner
Posts: 6
Registered: ‎30-12-2020

Guru

How do I talk to an o2 adviser through live chat?
Posts: 96,997
Topics: 757
Registered: ‎14-01-2013

Re: Guru

[ Edited ]

@Jojode 

You won't get any O2 Guru on live chat. If you have a problem, post it here and we will see if we can help?

 

Edited to add, Live chat is closed now, but can usually be found if accessing the O2 shop pages.

*The Game Is On*

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Level 1: Joiner
Posts: 6
Registered: ‎30-12-2020

Re: Guru

I need to confirm a number change and I can’t post that here but I need evidence of one number changing to another
Posts: 96,997
Topics: 757
Registered: ‎14-01-2013

Re: Guru

[ Edited ]

@Jojode 

Maybe our account advisors can help tomorrow. They are on from 10am and I'll tag @O2Korey   to this thread. Come back tomorrow as he will need more info from you via Private Message.

 

Edited to change name of advisor!

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Re: Guru

Thanks so do I just come back on here tomorrow thanks so much
Posts: 96,997
Topics: 757
Registered: ‎14-01-2013

Re: Guru


@Jojode wrote:
Thanks so do I just come back on here tomorrow thanks so much

@Jojode 

Yes. @O2Korey (note change of advisor) is actually on from 10am. Apologies I was looking at the wrong day.

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Re: Guru

So will they message me privately how does that work
Level 49: Rootin' Tootin' 
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Registered: ‎26-03-2014

Re: Guru

At the top of the page you will see the word "Messages".
Once Korey has sent you a message there will be the number 1 next to it as well.
Click on the link, then the next page will list all of the messages.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Posts: 96,997
Topics: 757
Registered: ‎14-01-2013

Re: Guru

@Jojode 

Just to add what @gmarkj  has described...here's a picture

Private Message 1.PNG

There will be a 1 in the box when @O2Korey sends you a private message. thumbsup

 

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Re: Guru

Hi can someone be of help and message me privately in regards to a number