@Briantpot
If you're upgrading you don't need to do anything.
If you have a new contract you need to call customer service to migrate your number to the new contract which cancels the old one.
If you don't want to keep your number, just call o2 to cancel Guide: Coronavirus Community Help and Support
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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