Solved: New contract

Briantpot · ‎31-12-2020

I am starting a new contract (with o2) starting 04 Jan.21. My original contract expires 13 Jan.21 - what do I need to do to stop those charges after that date ? I am paying both contracts for the week in between new start date and old contract.

MI5 · ‎31-12-2020

@Briantpot

If you're upgrading you don't need to do anything.
If you have a new contract you need to call customer service to migrate your number to the new contract which cancels the old one.
If you don't want to keep your number, just call o2 to cancel Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎31-12-2020

@Briantpot

If you're upgrading you don't need to do anything.
If you have a new contract you need to call customer service to migrate your number to the new contract which cancels the old one.
If you don't want to keep your number, just call o2 to cancel Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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