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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
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  • 2 replies
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Resolved! Billing issue

There is an issue with my bill. I am being charged twice for the same call. How do I get a hold of O2 to fix it? On line help just seems to go in an infinite circle leading only to frustration.

MJK by • Level 1: Joiner
  • 369 Views
  • 1 replies
  • 0 kudos

Resolved! accounts Cancel account

Hi, I'm looking to cancel my account for a crapy pixi tablet I was talked into taking out a contact with. I have been charged monthly since the device plan has been paid with no notice of the device being paid but its definitely paid off as there is ...

Resolved! End of contract - leaving o2 PAC code query

Hi everyone, I'm currently nearing the end of my two year contract with O2 and this ends on 10th December. I'm billed from the 14th of each month. I'm looking to move to a sim-only deal and found preferable deals with EE and Plusnet so will likely mo...

Fluffy123 by • Level 1: Joiner
  • 348 Views
  • 1 replies
  • 0 kudos

Resolved! Reporting a fraudulent action on my account

I have received a text messgae from O2 informing me that my Tariff has been changed and a new iPhone has been despatched. I did not initiate such action and belive it to be a fraud. I have reported this to the card issuer and my credit card has been ...

Gina4 by • Level 1: Joiner
  • 454 Views
  • 2 replies
  • 0 kudos

Resolved! Exchange

I want to exchange my phone it's within 14days . Is it correct procedure for me to send this one back first and wait for them to get it before I can tell them what one I want ?

Chris21 by • Level 1: Joiner
  • 429 Views
  • 2 replies
  • 0 kudos

Repair exchange

I received a notification on Friday that my phone was faulty and would need to be exchanged I was asking if anyone has he'd this experience as to how long this process will take as 02 say they don't know and repairs say they don't know can anyone hel...

Resolved! Scam texts on 25/0920

Hello, did anyone else get hit with numerous texts from 84222 on the 25th September? I was out for the day and my phone battery died and when i got it back on charge, just after 11pm, I had a load of texts cone through from this number. I didn't real...

Resolved! phishing text

I received a text today claiming to be from O2.The text said O2 were unable to process my latest bill and asked me to update payment information via a link.However - when I logged into O2 and checked my bank account, all payments had been processed.T...

Bill payment

I’m unable to contact any O2 agent so I cannot solve this problemMy outgoing call are redirected to payment sept recorded message states I have not paid my bill but I owe £0 and having checked my bank my DD has been paid !

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