Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Unable to process payment text

I have just had a text from a mobile number ending in 977 saying they couldn’t not process my payment and contains a link to click.This has never happened in the 10+ years I have been with 02.Is this a legitimate message?

Resolved! Apply discount to my tariff

I have sent a text message to 21 500. will my discount be applied automatically

Resolved! Change phone

I have just got s10 and seen can get s20 for less a month how do I change

Resolved! Contracts..

Hey so I'm having a bit of a problem... I have two contracts out under my name, one of which is mine and the other for my now ex... she doesn't pay anything towards the bill but she has just decided to turn into the worst person in the world by not l...

Havent paid bill

hi i rang o2 two months ago to change my payment date to fall in line with my payday from work , this month this hasn't happened and they have cut me off , but i can't ring anyone to speak to someone about this as it just sends me to the payment line...

Resolved! Porting number to O2 - security section

I have completed the online form to port my number to O2 twice and nothing has happened.I can't get through to customer services as every option I seem to take ends with please check my O2 or bye.Im looking ti complete it again and the onIy bit I thi...

Resolved! Most unhelpful on the phone

Paid my bill last Tuesday! O2 have still said pending Payment and have now restricted my services! Not helpful!

Resolved! Data

My new contract has 15g of data but my phone is only showing two. The phone has only been live for a day. Does it take a while to change or should it be immediate?

O2 keeps hanging up

I have called O2 on 202 - I get through to right choices - then O2 just says goodbye and hangs up. I just want to speak to someone as my bill is musch higher than normal (with no changes).

Wrong big bundle on activation

Good afternoon I have activated a SIM card today and had £30 credit put onto it but have been put onto the £20 big bundle deal when I wanted the £30 big bundle with 100gb of data each month if I top up at least £30 each month. Could you please change...

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