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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 254431 Views
  • 2 replies
  • 2 kudos

Resolved! Keeping SIM in new phone bought outright

I'm planning to buy a new iPhone direct from Apple but am happy to keep my existing contract, SIM etc. from my last device/tariff five years ago. (The device portion of that was paid off after 24 months.) Is there any problem with just popping the SI...

cassiel by • Level 1: Joiner
  • 709 Views
  • 3 replies
  • 0 kudos

Resolved! New 5G SIM in 4G Phone

Hi, Would really appreciate some advice please. I have just upgraded my device and plan but kept the same O2 number. The new phone is 5G enabled but I have kept my previous 4G device. As I want to continue using my previous 4G iPhone for now, I was j...

WadeyBHA by • Level 1: Joiner
  • 1571 Views
  • 7 replies
  • 0 kudos

E-sim

How can I transfer my o2 e-sim from my iPhone 11 Pro Max to iPhone 12 pro max?

MiM1 by • Level 1: Joiner
  • 719 Views
  • 3 replies
  • 0 kudos

Resolved! Smashed my phone

Smashed my phone up badly and have tried to call o2 off another handset to request a new one but because it’s not stolen or fraud they aren’t taking my call at the moment, how do I solve this? Thank you in advance

Pascoe by • Level 1: Joiner
  • 1057 Views
  • 6 replies
  • 0 kudos

Bolt on

I bought a Bolt on last month and was told the unused data would carry over. It’s not showing in my allowance, and when I look at my bolt ons it tells me how much I bought, but not how much I have left. Any advice please? Thanks

fii7 by • Level 1: Joiner
  • 735 Views
  • 1 replies
  • 0 kudos

Unable to get help!

Has anyone ever managed to get any help at all from customer services? I have 2 phones on the same account but am only able to see details for one of them either online or on the app!! Just going round in circles on the website.... so frustrating!!!

Emma38 by • Level 1: Joiner
  • 539 Views
  • 2 replies
  • 0 kudos

Resolved! Sending imessage

Hi guys, just started using my new o2 account, sent two videos via iMessage, and have been charged £1.08pdo these messages not count against my 100gb allowance, if not, then what does, I should add that this was not made clear at the outset so I’m a ...

curlyboy by • Level 1: Joiner
  • 1898 Views
  • 3 replies
  • 0 kudos

Resolved! Employee discount

Having an issue registering for O2 open. It will only accept the Nhs.net password which is, in the process of being obsolete for NHS Scotland staff. It will not allow me to enter another Nhs email address

Employee by • Level 1: Joiner
  • 510 Views
  • 1 replies
  • 0 kudos

No network

I have just got a new phone and put my sim inside, it isn’t registering it and not giving me any service. The phone is unlocked to all networks and the SIM card fits in the slot of the tray

Molly5 by • Level 1: Joiner
  • 1663 Views
  • 5 replies
  • 0 kudos
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