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replacement sim card

shropshirelass
Level 1: Joiner
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On changing my phone and putting my sim card in, it fell to the floor and my dog chewed it. I've spoken to a recording to advise I need a replascement but am not sure if it will be done.

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madasaf1sh
Level 78: King of Kings
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@shropshirelass

Let me tag @Thomaso1 and @Anonymous who should be able to help slight_smile


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iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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MI5
Level 94: Supreme
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@shropshirelass 

Was this a new sim or your old one (if upgrading)?

You can use your old sim in new phone or if it's a blank new sim, O2 can activate it remotely for you.

Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
Not applicable

@madasaf1sh thanks for the tag.

 

@shropshirelass Will private message you regarding the sim card issuessmiling

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