PAC

[MCT]

Hi. I have just taken out an 02 contract from Vodafone. I sent a pac when I purchased the phone. I now have service on O2 with a different number to my Vodafone one. Is this correct and just a matter of time for the number to transfer? I thought I would have had the correct number once I had service. Thanks

[dan8089]

i transferred from vodafone moday, still waiting for number to be transferred to O2 sent PAC same day can anyone help as unable to speak to anyone? 

[MI5 · Accepted solution]

@dan8089 @MCT 

Tou need to submit the form here again https://www.o2.co.uk/help/device-and-sim-support/how-to-keep-your-mobile-number

You will receive a text with transfer date if accepted by O2, but nothing will happen over the weekend.

[MCT]

Hi. I did this and got an e mail from blue prism saying there was an issue with my security checks. Wasn’t sure if it was a scam..can you shed any light? Thanks

[MI5]

@MCT 

Not a scam but often issues with security checks if you don't have an o2 account set up.

The security word isn't your password, but the "safe" word you set up when setting up your contract (Mothers Maiden name, first school etc)

[MCT]

Thanks for your help much appreciated

[MI5]

Welcome