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Level 1: Joiner
Posts: 1
Registered: ‎20-11-2020

replacement sim card

On changing my phone and putting my sim card in, it fell to the floor and my dog chewed it. I've spoken to a recording to advise I need a replascement but am not sure if it will be done.

Level 38: Lively
Posts: 2,036
Registered: ‎04-04-2012

Re: replacement sim card

@shropshirelass

Let me tag @O2Thomas and @O2Simon who should be able to help Smiley Happy


Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

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We are all customers and dont have access to any o2 accounts
Posts: 112,375
Topics: 565
Solutions: 14,991
Registered: ‎04-04-2012

Re: replacement sim card

@shropshirelass 

Was this a new sim or your old one (if upgrading)?

You can use your old sim in new phone or if it's a blank new sim, O2 can activate it remotely for you.

Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
O2 Support
Posts: 39
Registered: ‎23-06-2016

Re: replacement sim card

@madasaf1sh thanks for the tag.

 

@shropshirelass Will private message you regarding the sim card issuessmiling

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