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replacement sim card
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on 20-11-2020 19:11
On changing my phone and putting my sim card in, it fell to the floor and my dog chewed it. I've spoken to a recording to advise I need a replascement but am not sure if it will be done.
Re: replacement sim card
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on 20-11-2020 19:15
Let me tag @O2Thomas and @O2Simon who should be able to help

I also have a Planet Computers Gemini
I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World
--
We are all customers and dont have access to any o2 accounts
Re: replacement sim card
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on 20-11-2020 19:22
Was this a new sim or your old one (if upgrading)?
You can use your old sim in new phone or if it's a blank new sim, O2 can activate it remotely for you.
Guide: Coronavirus Community Help and Support
Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)



Re: replacement sim card
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on 20-11-2020 19:22
@madasaf1sh thanks for the tag.
@shropshirelass Will private message you regarding the sim card issues