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Level 1: Joiner
Posts: 1
Registered: ‎20-11-2020

replacement sim card

On changing my phone and putting my sim card in, it fell to the floor and my dog chewed it. I've spoken to a recording to advise I need a replascement but am not sure if it will be done.

Level 38: Lively
Posts: 2,036
Registered: ‎04-04-2012

Re: replacement sim card


Let me tag @O2Thomas and @O2Simon who should be able to help Smiley Happy

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

We are all customers and dont have access to any o2 accounts
Posts: 112,375
Topics: 565
Solutions: 14,991
Registered: ‎04-04-2012

Re: replacement sim card


Was this a new sim or your old one (if upgrading)?

You can use your old sim in new phone or if it's a blank new sim, O2 can activate it remotely for you.

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Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
O2 Support
Posts: 39
Registered: ‎23-06-2016

Re: replacement sim card

@madasaf1sh thanks for the tag.


@shropshirelass Will private message you regarding the sim card issuessmiling