on 20-11-2020 19:15
Let me tag @O2Thomas and @O2Simon who should be able to help
I also have a Planet Computers Gemini
I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World
We are all customers and dont have access to any o2 accounts
on 20-11-2020 19:22
Was this a new sim or your old one (if upgrading)?
You can use your old sim in new phone or if it's a blank new sim, O2 can activate it remotely for you.
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)