Have you had an email to say you can add it?
Did you click on the link to register?
We are hearing that using mobile data in the first case sometimes works.
If that is not helping, then please post again and we can ask someone to have a look for you...
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
