Customer Services pasword

[Cleddau]

In trying to transfer my number across to O2 I recieve this message fro Security Details. What is a customer services password? and how do I get one all I have is the web site log in?

Don't forget - this is the password you use to contact customer services, not the one you use to sign into our website.

[Cleoriff]

@Cleddau 

You'll need to call O2. They are open until 2pm today.

Numbers here Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

[MI5 · Accepted solution]

@Cleddau 

If you can't remember or didn't set up a security word, you can change it in your details in your MyO2 http://www.o2.co.uk/myo2

[will_scam_u]

Not sure what you mean? o2 don’t offer customer service. They have a machine that sends generic template responses by post that ignore all your problems.

[Cleoriff]

@will_scam_u 

Just give it a rest. You are trolling a number of threads and adding nothing at all.

[jonsie]

It seems to be a new Christmas game, perhaps he didn't get his X Box!

[Cleddau]

The form is very badly worded. 

The 'password' is your answer to the chosen secret question as part of setting up the O2 account.