Grossly overcharged by O2

[Veenbee]

Hi can anyone help?  

I have been overcharged by O2 due to a technical issue I spoke to them last month.  They changed my tariff ithout my knowledge and I have been charged over 300 pounds on a pay as you go which is usually 10 pounds a month.  I can't get through and need the refund given my finances have been affected by the current situation like many others. They insited that this would not be charged last month when I spoke to them and here I am!  I'm still holding but not holding out much hope for getting through. 

Any tips would be much appreciated, I can't see any manes of writing to O2, any ideas. 

Thanks P  

[Cleoriff]

Hi @Veenbee 

The only way is to keep persevering with O2 https://www.o2.co.uk/contactus 

They are understaffed so it's a waiting game really.

[jonsie]

Try writing here @Veenbee 

resolutionexpert@o2.com

[Veenbee]

Thanks,

I will give it a go.

Appreciated

VB