Google Play rewards

[Anonymous]

Hi
I've just upgraded my phone and part of the package was £10 Google play reward. Can anyone confirm how I receive this? My parcel arrived today and says it should have a Google play leaflet in it but it doesn't 😞 Does this mean I'm missing a code to redeem, or does it get credited via my bill? Thanks

[Anonymous]

@gmarkj I get billed on the 1st of the month but it was only a few days after the chat so it may just be that shows up next month in that case. Cheers

[Toby]

Hi guys,

Please contact customer service about your individual Google Play issues if you have not already.

@Anonymous, please wait for your next bill, if you still have issue, send me a PM.

[Anonymous]

Thanks @Toby, will do. I'll give them a ring this evening and hopefully get everything clarified and sorted out.                                                                                                            

[Toby]

Do let us know @Anonymous

[Anonymous]

Hopefully thanks to Toby mine should be resolved today not had anything come through yet

[viridis]

As far as I'm concerned yours was resolved when O2 gave you the 50 quid instead of voucher as it hadn't came through.
It's one thing to then keep a bonus if it comes through after, but to get @Toby to actively chase it up is quite another.

[jonsie]

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@viridis wrote:
As far as I'm concerned yours was resolved when O2 gave you the 50 quid instead of voucher as it hadn't came through.
It's one thing to then keep a bonus if it comes through after, but to get @Toby to actively chase it up is quite another.

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My thoughts too

[Anonymous]

@Toby I spoke to someone a little while ago who said it should be actioned and I should receive the credit within 24hrs. I'm a little wary as I was told the same originally and he didn't specify whether I'll be emailed or if I should check the Priority app, but I'll keep an eye out.

[Cleoriff]

Please come back and let us know how this goes @Anonymous

[Anonymous]

Wow thanks for the hostility guys just wow

I actually got a text saying my voucher was ready and there was nothing there which seems to be the case with a few others

And as for actively asking Toby to chase the issue it was mentioned to Toby in a pm just rounding another issue and he said be would look into it for me