Solved: Re: Google Play rewards - Page 2

Anonymous · ‎29-10-2015

Hi
I've just upgraded my phone and part of the package was £10 Google play reward. Can anyone confirm how I receive this? My parcel arrived today and says it should have a Google play leaflet in it but it doesn't 😞 Does this mean I'm missing a code to redeem, or does it get credited via my bill? Thanks

MI5 · ‎29-10-2015

Usually a voucher in the box......

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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almondslice · ‎31-10-2015

Due a £50 Google play voucher here, phoned up support and they're not sure how to get it either. He looked up my order and no redeeming voucher was included. He went away and came back saying it was actually 3 months of Google music but I had to direct him to the placeholder and the promotion '£50 Google Play voucher'.

Due a call back so I'll update the thread when I hear anything.

jonsie · ‎31-10-2015

Usually any vouchers are given after the change of mind period....

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MI5 · ‎31-10-2015

You will get a text with your code after 14 days.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

almondslice · ‎31-10-2015

Thanks, that makes sense. Would have been helpful if there was a footnote or something to make customers aware of this.

MI5 · ‎31-10-2015

Yeah, we mentioned that also.....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎03-11-2015

Unfortunately you may find that you need to call 202 and chase it up if you don't receive it within a month....

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Anonymous · ‎03-11-2015

To the thread starter, what phone did you buy as I purchased the Nexus 6P and after speaking to a 'Guru' they have told me no such deal exists for my handset, depsite what it says on the phone's store page. Very misleading if this is true.

viridis · ‎03-11-2015

It's not true, live chat by any chance?

Toby · ‎03-11-2015

Hi @Anonymous,

Welcome to the community and sorry to hear that you feel misled. Please feel free to send me a PM about that, as we'd like to investigate. I'll also find a definite answer for you.

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