Gift card

[Alexfrost1992]

I upgraded my phone and was told as part of the summer sale I would get a £300 gift card but haven't received it, anyone else had this happen or know anything about it?

[Cleoriff · Accepted solution]

Hi @Alexfrost1992 

All info here https://www.o2.co.uk/shop/phones#sort=content.sorting.featured&page=1 

Claim a £300 gift card and go shopping on us. 20GB+ tariffs. Ends 10 August.

£300 Digital Gift Card: Offer ends 10 August 2022. Minimum term applies and will vary dependent on device or sim chosen. Over 18s only and customers must live in the UK. Digital Gift Card can only be used after 90 days of your eligible product purchase, provided you have not cancelled your service or returned your handset, and that you remain on an eligible call plan. Active email address and mobile number required for offer redemption. Within 14 days of purchase, customers will receive email and SMS with instructions on how to obtain Digital Gift Card, and customers must claim Digital Gift Card within 30 days of receiving the instructions and then activate the card within 90 days. Digital Gift Card is issued by GVS Prepaid Ltd, an Electronic Money Institution authorised in the UK by the Financial Conduct Authority with Firm Reference number 900230, pursuant to license by Mastercard International Incorporated. Mastercard® is a registered trademark of Mastercard International Incorporated Further terms and conditions apply, see https://www.o2redeem.co.uk/about/termsandconditions#cardterms. Offer not available on selected customer platforms (including 360 platform).

Devices are subject to availability. 0% APR. Finance subject to status and credit checks. 18+. Direct Debit. Credit provided by Telefónica UK Ltd, SL1 4DX. Telefónica UK is authorised and regulated by the FCA for consumer credit and insurance. Terms apply, see o2.co.uk/terms.

[Rg9393]

I'm still waiting for information about this 10 days since I bought my phone

[Cleoriff]

@Rg9393 

Give O2 a call on 202  or 0344 809 0202.

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.

[Andreas_B]

Hello Rg9393,

I am having the same problem myself. This is my 14th day. I have not received anything. After speaking to O2 they responded that I should have get it there and then when I made the order. I am now thinking of finding other like us and maybe even press charges if needed since this is clearly false advertising that falls under consumer rights. I will open a new subject myself as well.

[Hugo]

Exactly the same 😡

[Hugo]

Exactly the same,  sad

[Hugo]

Same like you, nothing like £300 gift card received from them. Just some of general advertising flyers 

[madasaf1sh]

@Andreas_B 

Did you read the t&c's??? 

If you haven't received the text or email, check your spam and junk folders, and if nowt in there then call customer services on 202 or 0344 809 0202

Then check these terms:

Minimum term applies and will vary dependent on device or sim chosen. Over 18s only and customers must live in the UK. Digital Gift Card can only be used after 90 days of your eligible product purchase, provided you have not cancelled your service or returned your handset, and that you remain on an eligible call plan. Active email address and mobile number required for offer redemption. Within 14 days of purchase, customers will receive email and SMS with instructions on how to obtain digital Gift card, and customers must claim Digital Gift Card within 30 days of receiving the instructions and then activate the card within 90 days. 

[Steven1981]

16 days since I bought the s22!! o2 customers services is rotten its never a UK based colleague either!! I have never received sms/email utter shambles