£300 Gift Card NOT received

[Jodieeh162]

Hello, 

Just wondering if anyone has had problems redeeming their summer offer gift card. I've waited 14 days and not had an email, the company sending them said o2 hadn't passed on my details and had no record of my purchase. I've had to send off all my contracts, a bank statement proof of purchase and all emails from o2 to prove I bought the correct phone.

Is there some weird rule like one card per household? 

[Cleoriff · Accepted solution]

@Jodieeh162 

All the info is here

Claim a £300 gift card and go shopping on us. 20GB+ tariffs. Ends 10 August.

£300 Digital Gift Card: Offer ends 10 August 2022. Minimum term applies and will vary dependent on device or sim chosen. Over 18s only and customers must live in the UK. Digital Gift Card can only be used after 90 days of your eligible product purchase, provided you have not cancelled your service or returned your handset, and that you remain on an eligible call plan. Active email address and mobile number required for offer redemption. Within 14 days of purchase, customers will receive email and SMS with instructions on how to obtain Digital Gift Card, and customers must claim Digital Gift Card within 30 days of receiving the instructions and then activate the card within 90 days. Digital Gift Card is issued by GVS Prepaid Ltd, an Electronic Money Institution authorised in the UK by the Financial Conduct Authority with Firm Reference number 900230, pursuant to license by Mastercard International Incorporated. Mastercard® is a registered trademark of Mastercard International Incorporated Further terms and conditions apply, see https://www.o2redeem.co.uk/about/termsandconditions#cardterms. Offer not available on selected customer platforms (including 360 platform).

Devices are subject to availability. 0% APR. Finance subject to status and credit checks. 18+. Direct Debit. Credit provided by Telefónica UK Ltd, SL1 4DX. Telefónica UK is authorised and regulated by the FCA for consumer credit and insurance. Terms apply, see o2.co.uk/terms.

Re your problem redeeming your card....

You should contact the sales team as they can help – message them on Social Media  -on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

[Jodieeh162]

I am hoping after reading all that, that it has just been an error and keeping everything crossed. 

It was purchased on time, the correct phone and contract and meets everything specified 🤞🤞🤞

[Steven1981]

I have seen loads of people having this issue myself and girlfriend included!! We both have sent proof of purchase too o2 rewards I think!! o2 have made a complete mess of this

[Jodieeh162]

The problem is, that the staff just keep sending the info the community does. I have read the T&Cs approx 30 times now. My purchase applies and I'm now stuck between the redemption team saying "The info was sent to o2 to approve" and o2 saying "Ring the redeem team, they'll sort it". Close to giving up at this point. My partner ordered the same phone and got his no problem, getting hold of someone who actually understands the issue is like looking for a needle in a haystack.