Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Extra charge

Why I have extra charges that I don't ring abroad. It must be scam

Resolved! Disney+ 6 month trial and cancelling contract

I have just recently signed up to a contract and I am still within the 14 days and was going to cancel. I have activated the 6 months Disney+ offer that came with it and was wondering what happens with that when I cancel? Do I have to pay it or does ...

Resolved! If I pay to upgrade can I cancel my contract

If I pay to upgrade can I cancel my contract

Resolved! Change the date I pay my phone bill

I’d like to change the date I pay my phone bill to the last day of every month.

Resolved! I’m being overcharged and I would like to know why

Hi, I’ve checked my bill for the last few months against the direct debit that has been taken out and they don’t add up.my bill is £39 a month but the direct debit is £50. The £39 includes VAT so I’m not sure why you’re taking £11 more a month?

Resolved! Phone damage

Hello,I have accidentally dropped my device that I pay monthly and the screen has broke on it. I'm wondering if I have warranty to get it repaired?Thank you.

Resolved! Ordered a new device.

Hello,I've just ordered a new device from o2 and they will be delivering it to me but I recently moved home and didn't change my address but after the order was took, I changed my billing address to my new address. Does that mean my device will get d...

Resolved! Payment

Why the ****** can I never log in to pay my bill? O2 is a bag of ******

My bilo

Really

Click and Collect delayed

Hi! Had anyone experienced a delayed click and collect? I was suppose to collect my phone on Tuesday (2nd August) and I haven’t received an email or text saying it arrives in store. I upgraded last Friday (after so many tempts on trying to upgrade on...

O2

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