on 19-07-2012 19:54
on 19-07-2012 20:18
Sorry to hear about the problems you have experienced. There are a few things I would advise you to try and resolve your issues.
Firstly, with regard to the signal issues you currently have, you are right in attempting to speak to customer services as they are best equipped to establish what is causing your calls to drop, it is one of three things - your phone, your sim card, or the actual network in the area.
Whichever is at fault, customer services will try and resolve this for you. However, as you found out today, it's probably not best to call from the actual mobile phone that you have the issues with, as the calls will drop meaning you have to make several calls about the same issue. So, if at all possible I would advise calling from a landline or as you have tried before your friends phone. Alternatively, you can chat to our Pay Monthly customer service team via webchat online until 11pm this evening.
I appreciate your frustration, but please do not assume the reason you are in a queue is because customer service staff are sat around chatting, they are dealing with customer queries to their best of their ability. The reason they are not able to call you back is because they are an inbound call centre, so if they were calling people back, this would only increase your initial wait time to speak to them on your first inbound contact?
Another thing I would say on your point regarding unlimited data, is that have the customer service team check your average usage, and you may be surprised that you are using a lot less data than you think. If you are using less than 2 GB of data per month, then there will be a tariff available on O2 that you can upgrade to.
Good luck with everything, and I genuinely hope you manage to get it all sorted one way or another.