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From a phone contract to a sim only contract, confused!

Brogan
Level 1: Joiner
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Registered:

Slightly confused..

 

So my contract ended last month and I wasn't bothered about upgrading to a new phone so instead I just upgraded to a sim only contract. This month my bill says -15.71, non of my previous bills have ever shown a minus sign, the money hasnt been taken either, but it says paid?? I'm so confused! 

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O2Leyla
O2 Support
O2 Support
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Hello Brogan, your account maybe in credit, to find out more please contact customer services on 202 from your handset and they will be able to assist further.

Hope this helps.
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MI5
Level 94: Supreme
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@Brogan 

As you paid a month in advance last month and you dropped to a cheaper tariff during that month, O2 have credited your account.

A minus value is a positive account balance so your bill has been paid from the credit you had and there is £15.71 carried forward as a credit for next month. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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LukasB
Former Staff
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Hey @Brogan did you manage to get this sorted or are you still having trouble?

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