Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Direct Debit payments

I want to change my Bank details for my Direct Debit monthly but cannot find anywhere on the website to do this. It just keeps sending me round and round but no answer. Can't phone because the lines are limited. How am I supposed to do this,I'm chang...

Extras

I’ve setup a new sim only contract and the go to extra was Disney+, when setting it up I stated I already have this service. I was told I would have the option to pick from amazon music, amazon video and a few others however on my extras it only give...

Delivery address not in system

HiI want complete a purchase however I cannot find my work address for delivery in the system. Why is there no option to manually add the building name etc?? Seems a common problem but don’t seem to see a fix. Please help.

Number transfer

Bought a new contract phone and want to keep my old number have filled in the form online but keep getting an email saying the mobile number is not registered to the pac code ? I am using the code that was supplied by my old net work EE . Can anyone ...

My phone camera (XR) isn’t working since March

Hi there,My phone camera started working weirdly since December. I went to an O2 store who advised to reset it so I did but it hasn’t resolved the problem, then lockdown arrived and I’ve been without the phone camera since March which is quite terrib...

Resolved! SanDisk Ultra 128 GB Micro SDHC Card and Sony Xperia 1II

Anybody else having a problem with this? The phone doesn't seem to like the card. It says that it is an unsupported SD card, and then gives an option to format it. Choosing that option, it goes to 20% completed, then you get the message "Your card is...