Solved: Friends and Family discount

paulbacon · ‎17-02-2018

I upgraded my phone last week and was billed on the 13th for my new contract as normal with payment due 28th. My friend then got the 50% Friends and Family discount put on my account on the 16th.

Will the discount apply retrospectively to the bill on the 13th, or only apply going forward?

Thanks

MI5 · ‎17-02-2018

It depends when it was added so may have missed the first month.
It will appear as a bolt on in your MyO2 when it's active.
https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/Where-is-my-discount/bc-p/1075494

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎17-02-2018

It depends when it was added so may have missed the first month.
It will appear as a bolt on in your MyO2 when it's active.
https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/Where-is-my-discount/bc-p/1075494

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

paulbacon · ‎17-02-2018

Cheers. Yea it was added to myo2 as soon as i got the text confirming the discount

MI5 · ‎17-02-2018

If you have this then it is active and wil come off your bill.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

paulbacon · ‎17-02-2018

Yea have that. Just with it being applied 3 days after the bill wad generated not sure if it will apply this month

Guess time will tell

MI5 · ‎17-02-2018

Not likely this month, but will be on for next month.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

paulbacon · ‎17-02-2018

Thanks

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