Friends and Family discount

[paulbacon]

I upgraded my phone last week and was billed on the 13th for my new contract as normal with payment due 28th. My friend then got the 50% Friends and Family discount put on my account on the 16th.

Will the discount apply retrospectively to the bill on the 13th, or only apply going forward?

Thanks

[MI5 · Accepted solution]

It depends when it was added so may have missed the first month.
It will appear as a bolt on in your MyO2 when it's active.
https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/Where-is-my-discount/bc-p/1075494

[paulbacon]

Cheers. Yea it was added to myo2 as soon as i got the text confirming the discount

[MI5]

If you have this then it is active and wil come off your bill.

[paulbacon]

Yea have that. Just with it being applied 3 days after the bill wad generated not sure if it will apply this month

Guess time will tell

[MI5]

Not likely this month, but will be on for next month.

[paulbacon]

Thanks