on 11-04-2024 15:17
My wife and I each have Pay Mothly accounts with O2 which we have held for years, and which to simplify billing and payment I have registered both under my account.
My son works for O2 so we are entitled to the Friends & Family discount, which until earlier this year we were receiving, but I noticed this month that the discount was not being given on one of the accounts.
I queried this with someone at the call centre and he told me that if I care to have the numbers under one "umbrella" account then i can only have the discount applied to one of the numbers.
Is this correct?
Solved! Go to Solution.
on 11-04-2024 20:09
All covered here Guide: O2 Open & Friends and Family discounts - How to sign up
on 11-04-2024 20:09
All covered here Guide: O2 Open & Friends and Family discounts - How to sign up
on 11-04-2024 20:40
on 11-04-2024 20:40
Many thanks MI5.
It is the second of the discount schemes to which I was referring, and the description given in the article in the link you provided, is exactly as I understood it.
It had been working in the way described for a few years, but two months back O2 stopped applying the discount to my account.
I have tried to discuss this with a couple of agents at the call centre but unfortunately neither understood or were particularly helpful.
I will contact again and hope to get through to someone who has a better understanding of the system or request speaking to a manager.
on 11-04-2024 21:08
on 11-04-2024 21:08
If you do not get anywhere with Customer Service - the "call centre" - you can message O2 on social media :-
Facebook : https://o2uk.co/O2CFB
X (previously known as Twitter) : https://o2uk.co/O2CTW
Instagram : https://o2uk.co/O2CIG
The social media team are quite efficient, but you might need to remind them once or twice - expect a material reply within 72 hours.
A complete schedule of how to contact O2 is in :-
on 16-04-2024 21:56
I am pleased to say that with some assistance from this community's Admin I have now had this issue resolved with my discount being reinstated. 😊