Free 20Gb offer after top-up not received

[Paul_P]

Friday 05-07 I got an offer of free 20Gb if I topped up £10 or more before 09-07. I've topped up £15 and I still haven't received the free 20Gb. I did receive a confirmation text from 02. When can I expect it?

[jonsie · Accepted solution]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this
or give them a call on 4445

Guide: Where is my discount or Extra Data? 

[Paul_P]

Thank you for the reply and links. I'll try it from there.

[jonsie]

Good luck