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Finance agreement with a cancelled order and sent back.

LD3
Level 1: Joiner
  • 1 Posts
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on ‎26-09-2024 18:47

on ‎26-09-2024 18:47

Hi there, I have received a text message with a final bill on a device/order I had cancelled the day after. It was sent out for delivery, and I refused as instructed by yourself. They have now received the phone back, and I was told the credit will get wiped as I no longer need to pay for this. And it was in the 14 day cooling of period I have called continuously the last 2 weeks and have got no where. If this is not resolved, I will be taking it higher. And the financial obusdman will be contacted.

 

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MI5
Level 94: Supreme
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on ‎26-09-2024 18:51

on ‎26-09-2024 18:51

@LD3 

You can get in touch with Payment Management team on 0800 902 0217

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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