Finance agreement with a cancelled order and sent back.

[LD3]

Hi there, I have received a text message with a final bill on a device/order I had cancelled the day after. It was sent out for delivery, and I refused as instructed by yourself. They have now received the phone back, and I was told the credit will get wiped as I no longer need to pay for this. And it was in the 14 day cooling of period I have called continuously the last 2 weeks and have got no where. If this is not resolved, I will be taking it higher. And the financial obusdman will be contacted.

[MI5]

@LD3 

You can get in touch with Payment Management team on 0800 902 0217

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Guide: How to find help & contact O2 

[Oxonian]

Bear in mind @LD3 that before you can involve the Ombudsman, you must go through O2's complaints' procedure first :-

How to Complain | Help | O2

https://www.o2.co.uk/how-to-complain

Customer+Complaints+code+250924+V0.2.comp.pdf (o2.co.uk)

https://www.o2.co.uk/documents/456036/3782743/Customer+Complaints+code+250924+V0.2.comp.pdf

However, you might want to think carefully before lodging a complaint. O2 are currently taking up to eight weeks to investigate and respond to complaints, and in that period, you might well find that other O2 teams are either unable or unwilling to engage with you. 

Hence, I suggest that you regards the complaints' procedure and escalating to the Ombudsman as a very last resort. 👍