Solved: First invoice

Hanna1 · ‎11-05-2022

Good morning,

I've moved my number to O2, received the phine and new SIM card yesterday afternoon and now I have received the first invoice, says "charges UNTIL 11/05/2022". Why am I supposed tonpay full month plan if my number was switched just this morning on the 11/05/2022, why the charges are for the period until 11/05/2022 so before I join O2????????????

Regards,

Hanna.

MI5 · ‎11-05-2022

@Hanna1

Your account is generated when you order so there will be a very tiny amount charged for yesterday and then you pay a month in advance.

https://www.o2.co.uk/help/account-and-billing/your-bill

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎11-05-2022

@Hanna1

Your account is generated when you order so there will be a very tiny amount charged for yesterday and then you pay a month in advance.

https://www.o2.co.uk/help/account-and-billing/your-bill

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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