Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Lost simcard

I have lost the phone i use with the pay monthly sim card in it and i need to order a new one but when i log into my o2 its sending a text to my phone wich i dont have

Resolved! Giving notice

I spent 40 mins on hold on 202 yesterday trying to give 30 days notice on ending my Sim only deal. The chatbot was too busy so I rang them but had to hang up in the end. I've been with O2 for 4 years but need a new handset and have found a better dea...

Resolved! PAC code and cancellation

Hello, I would like to get pac code and also to cancel my tariff

Awful 4G Speeds

Hi all,I am in the process of moving to 3 due to awful 4G speeds on O2 in my area. My concern is that I could potentially incur an early termination fee of nearly £300, but I can't justify paying that because frequently I couldn't use the 4G service ...

Resolved! Tariffs

Im currently on a 3GB tariff but using a lot more data this month. If I go up to 5GB tariff for this month can I go back to the 3GB tariff next month as normal

Resolved! A73

When is the samsung a73 coming out

Resolved! Can't call within the "Europe Zone"

Hi, just started a pay monthly contract where I have unlimited calls which includes calls to "Europe Zone", but I just can't call abroad (within the "Europe Zone"). Can someone shine some light on this please? Is there a block on new accounts and the...

Resolved! Phone says 4G. Network is so busy it is absolute rubbish. I only joined. I want to leave.

Phone says 4G. Network is so busy it is absolute rubbish. I only joined. I want to leave.It is impossible to have any kind of data connection at this postcode.I was with three for years, and I am truly sorry I left them and came to O2. O2 says I have...

Resolved! Cannot make or receive calls

Hi I'm new to O2 and ported-in my number from Three network on Monday 6/6/22. After three days, I can send and receive texts but I can't make or receive any calls. I have contacted O2 online chat and as per their suggestion, I've rebooted the mobile ...

Resolved! Cancel monthly phone order

Hi， I submitted and paid for the pay monthly phone order on the O2 official website before, but now I need to cancel this order, I can't find the relevant order information, and the status of this order in my bank is pending.

O2

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