Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Cancelling during the Cooling off period

So I have had a nightmare dealing with 02 customer service over the last few days. I upgraded to a Google Pixel 6 and was told that it would be delivered to store the next day. How wrong was I? It turns out that after me speaking to several different...

Resolved! Billing

Orderd a sim only contract on Friday the 1st of April and on the 2nd I’ve received a bill for the contract for a sim I’m yet to receive or activate is this correct? I thought your were bill in arrears the next billing period ends on the 1st of may wh...

USA roaming - no 4G

I'm presently travelling in the US but not managing to get a 3G 4G connection where it has worked in the past. Previously I've roamed onto AT&T but on this trip it seems to go to T-Mobile and the data indicator is only showing G or E. Have tried to m...

Resolved! Phone number is about to expire

Hello, I’ve recently joined o2 from Vodafone. I have switched my number over and I am now able to send and receive texts and calls with my original number however, I’ve now received notifications stating; ‘ this number is registered to your Apple ID ...

Resolved! Data

My data is terrible used to be amazing please can you sort it out got a friend saying the same I’m a loyal customer and don’t deserve this sort it out please

Resolved! Ending contract

My device plan says it ends on 31st may....but the final payment comes out of the bank on 11th june...can i request a pac code to end the contract with no fees on the 31st may or do i have to wait until the money has been taken from the bank on 11th ...

Resolved! Did not recieve SIM

Hi. I ordered a pay monthly SIM on 16th march, why have I not received this still?

Resolved! Price increase

Hi all, Just had a text to say my bill is going up, i have only just joined for god sake. Why an increase so soon? Also the text says there will be an increase of 7.8% inline with inflation. Combined with the annual price rise of 3.8% Why dont they j...

Resolved! Cancelling number

Hi I pay monthly so my bank takes out £15 for my bundle every time. I have just moved back to Australia and not sure how to cancel the payment coming out. Can someone help me stop this from happening or cancel my number as I won’t be using it anymore...

Resolved! Sim Failure

All of a sudden I get this message ‘sim failure’can anyone offer advice?I’ve backed up my phone. I’ve taken the sim out and put it back. Turned the phone off and on. nothing! I can only use my phone with a WiFi connection

O2

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