on 23-07-2010 15:48
Ordered a brand spanking new BlackBerry Curve via the o2 site yesterday morning, pay monthly £20 tariff. Order went through fine on the site, put in bank details for direct debit etc, said it would send me a confirmation email, had received no confirmation e-mail all of yesterday so got a little paranoid last night and emailed to ask if the order had went through ok as there was no trace of my order through the site either, logged into my email this morning and have a 'Your O2 bill is ready' email informing me my first bill was £20.68 and they will request it on the chosen date on my bill....
First time I've ever gone pay monthly or even set up any direct debits so wasn't sure if this was normal to get a bill before I'd even got the phone never mind not even having a confirmation email about it. Phoned o2 customer services this afternoon, woman told me there was no trace of my order, I asked her how come they've sent me an email about my first bill if there isn't even trace of me ordering a phone, she hung up on me... lovely! So then phoned my bank to see if any direct debit had been set up and they said no. So I assumed at this point my order just didn't go through and was gonna leave it at that.. Logged into my email an hour ago and theres a reply from o2 from my email I sent them last night asking about the status of my order, they say my order went through ok and has been dispatched and gave me a DHL tracking number to check, checked this and phone is out for delivery... so I do have a phone on the way despite the woman in customer services this morning having no trace of an order in my account?
I'm just a little confused about them sending me a bill before I've got the phone, is this normal? And also a little worried about the direct debit, does it take a while to set up or is there anything else I have to do, do I have to confirm with my bank or anything? Woman in the bank this morning said nothing had been set up but I'm thinking maybe it takes a few days?
Thanks for any help with my paranoid ramblings in advance!
on 23-07-2010 16:03
on 23-07-2010 16:14