Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Samsung S23 Free Gift

I bought the Samsung S23 Ultra and haven't received any information on how to claim the earbuds. Can someone letm me know how please?

Resolved! Billing issue

I've recently changed to a different network and taken my number with me. However o2 have still charged me for my bill this month and said it is credit in my account? But my account should be closed with them. How do I get this moneh back and stop an...

Resolved! Phone air time been cut off

I’ve payed my air time bill and my phones been cut off

Transfer of ownership not going through

I'm trying to move over a number with O2 from my dad to myself (as I've basically been using it as my own number for many years now, and finally getting round to sorting this) - the contract on his old number expired in January and is now on a rollin...

Resolved! Payment

Hi I've made a payment but it still hss not been updated

Resolved! Extra charges

Just checked my bill and found I’m being charged twice for Disney channel which I never asked for. Called O2 and spoke to two people but couldn’t understand what they were saying so gave up - what poor service

Resolved! My Old sim into wife’s new iPhone

Hi there. Your help please. my wife is upgrading to i14. But keeping her X. can I simply put my old payg sim in her new phone? thanks for your help

Resolved! Sim swap problems

I lost my phone, ordered a new SIM card with the same number. When I inserted a SIM card into the phone, I received an email message that Swap was successful. I've been waiting for over 48 hours but nothing happens. I see Network 02 on the screen, Si...

Resolved! when do i know weather i’ve been approved for a phone contact

i applied yesterday and it seemed like i got it and it’s supposed be delivered today but on my my 02 account it says i don’t have any products or orders

Verification code

Hi @O2Emma - I have the same problems not getting verification codes or otps from hsbc among others. Be great if you could help

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