Fast O2 Refresh Upgrade

[Anonymous]

Hello,

I am an avid Apple fan (please don't debate this) and as you will know the new iPhones were unveiled today.

I am currently on an O2 Refresh contract with my iPhone 5S and would like to pre-order one of the new iPhones when they're available to pre-order on 12th September. I currently have a fair bit left for my settlement amount, but I'm willing to pay this off to pre-order the new iPhone.

This is my first time with a O2 Refresh contract so could someone please advise me as to a step-by-step guide to upgrade my phone to the new iPhone as a pre-order on the 12th, to replace my current phone?

Please note that I would like to be part of the first batch of iPhones that are shipped to get it as soon as possible, so I would like to ensure I don't waste any time and I complete the upgrade fast (as you will know there will be high demand and it backlogs quickly). So is there any actions I can complete before the 12th to get things out of the way in advance?

Thanks!

[Anonymous]

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@MI5 wrote:

No, you have to take a new contract at whatever the current prices are - You can't just take a new phone

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Won't I have to pay to get out of the contract? I thought O2 Refresh accounts were so that you can change phones whenever you want (and pay to change phones)

[Anonymous]

Yes unfortunately that's part of the refresh deal

If you upgrade you have to choose a new tariff too.

[Anonymous]

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@Anonymous wrote:
Yes unfortunately that's part of the refresh deal

If you upgrade you have to choose a new tariff too.

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Right ok thanks. But I won't have to pay to get out of my contract?

And how do I pay off my settlement balance?

[jonsie]

Just call O2 on 202 and make the payment over the phone.

[Anonymous]

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@jonsie wrote:

Just call O2 on 202 and make the payment over the phone.

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Can I not do it online?

[MI5]

Just pay by credit or debit card.
Someone on here recently had it added to their bill though but I'm not sure that is normal practice....?

[Anonymous]

Best way is to pay via customer service from ringing them.

[jonsie]

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@Anonymous wrote:
Best way is to pay via customer service from ringing them.

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My thoughts too...

[Anonymous]

Refresh info http://www.o2.co.uk/refresh

[MI5]

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@jonsie wrote:

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@Anonymous wrote:
Best way is to pay via customer service from ringing them.

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My thoughts too...

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Pretty sure that message got across OK ?