Fast O2 Refresh Upgrade

[Anonymous]

Hello,

I am an avid Apple fan (please don't debate this) and as you will know the new iPhones were unveiled today.

I am currently on an O2 Refresh contract with my iPhone 5S and would like to pre-order one of the new iPhones when they're available to pre-order on 12th September. I currently have a fair bit left for my settlement amount, but I'm willing to pay this off to pre-order the new iPhone.

This is my first time with a O2 Refresh contract so could someone please advise me as to a step-by-step guide to upgrade my phone to the new iPhone as a pre-order on the 12th, to replace my current phone?

Please note that I would like to be part of the first batch of iPhones that are shipped to get it as soon as possible, so I would like to ensure I don't waste any time and I complete the upgrade fast (as you will know there will be high demand and it backlogs quickly). So is there any actions I can complete before the 12th to get things out of the way in advance?

Thanks!

[Anonymous · Accepted solution]

You would need to ring O2 on 202
To discuss and if ok pay off the phone plan and upgrade.

[jonsie]

Once the phone is paid off you are free to upgrade as soon as you like.

[MI5]

Just pay the balance shown in My O2 and upgrade - Simples.

[Anonymous]

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@Anonymous wrote:
You would need to ring O2 on 202
To discuss and if ok pay off the phone plan and upgrade.

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I can imagine the phone lines would be jammed at that time though when it's first released for pre-orders. Is there any other way? I can see a

[MI5]

Pay it now - Don't wait or you might miss out....

[Anonymous]

Ring O2 on 202 when convenient for you. I'm sure many will already be going down the route your considering.

[Anonymous]

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@jonsie wrote:

Once the phone is paid off you are free to upgrade as soon as you like.

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@MI5 wrote:

Just pay the balance shown in My O2 and upgrade - Simples.

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So I go to that "upgrade options" section and pay it off? Then on the 12th I can come back and pre-order it as normal? Won't it try to take me into a new contract and then I'll have to pay to get out of my old one? I'm happy to stay with my current contract, just to switch phones

[jonsie]

You can pay it off now, phones shouldn't be too busy until a formal announcement is made.

[MI5]

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@Anonymous wrote:

So I go to that "upgrade options" section and pay it off? Then on the 12th I can come back and pre-order it as normal? Won't it try to take me into a new contract and then I'll have to pay to get out of my old one? I'm happy to stay with my current contract, just to switch phones

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No, you have to take a new contract at whatever the current prices are - You can't just take a new phone.But you don't have to pay off the contract - just the phone cost.