Solved: Fast O2 Refresh Upgrade - Page 2

Anonymous · ‎09-09-2014

Hello,

I am an avid Apple fan (please don't debate this) and as you will know the new iPhones were unveiled today.

I am currently on an O2 Refresh contract with my iPhone 5S and would like to pre-order one of the new iPhones when they're available to pre-order on 12th September. I currently have a fair bit left for my settlement amount, but I'm willing to pay this off to pre-order the new iPhone.

This is my first time with a O2 Refresh contract so could someone please advise me as to a step-by-step guide to upgrade my phone to the new iPhone as a pre-order on the 12th, to replace my current phone?

Please note that I would like to be part of the first batch of iPhones that are shipped to get it as soon as possible, so I would like to ensure I don't waste any time and I complete the upgrade fast (as you will know there will be high demand and it backlogs quickly). So is there any actions I can complete before the 12th to get things out of the way in advance?

Thanks!

Anonymous · ‎09-09-2014

@MI5 wrote:

No, you have to take a new contract at whatever the current prices are - You can't just take a new phone

Won't I have to pay to get out of the contract? I thought O2 Refresh accounts were so that you can change phones whenever you want (and pay to change phones)

Anonymous · ‎09-09-2014

Yes unfortunately that's part of the refresh deal

If you upgrade you have to choose a new tariff too.

Anonymous · ‎09-09-2014

@Anonymous wrote:
Yes unfortunately that's part of the refresh deal

If you upgrade you have to choose a new tariff too.

Right ok thanks. But I won't have to pay to get out of my contract?

And how do I pay off my settlement balance?

jonsie · ‎09-09-2014

Just call O2 on 202 and make the payment over the phone.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎09-09-2014

@jonsie wrote:
Just call O2 on 202 and make the payment over the phone.

Can I not do it online?

MI5 · ‎09-09-2014

Just pay by credit or debit card.
Someone on here recently had it added to their bill though but I'm not sure that is normal practice....?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎09-09-2014

Best way is to pay via customer service from ringing them.

jonsie · ‎09-09-2014

@Anonymous wrote:
Best way is to pay via customer service from ringing them.

My thoughts too...

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎09-09-2014

Refresh info http://www.o2.co.uk/refresh

MI5 · ‎09-09-2014

@jonsie wrote:
@Anonymous wrote:
Best way is to pay via customer service from ringing them.
My thoughts too...

Pretty sure that message got across OK ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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