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Nelly4 · ‎01-07-2018

I have text twice to get the family plan discount. I have had a live chat and made 3 phone calls. All unsuccessful. O2 promised these discounts when I upgraded 3 phones. They are now giving me the runaround. Has anyone else had the same problem?

MI5 · ‎01-07-2018

Hi @Nelly4 there shouldn't be any problems as long as you meet the criteria.

Check our help here https://community.o2.co.uk/t5/How-to-Guides/O2-Open-amp-Friends-and-Family-discounts-How-to-sign-up/... and Family plan here https://www.o2.co.uk/family-plan

If still no luck, drop a private message to @EmilieT or @Marjo who may be able to assist you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎01-07-2018

Hi @Nelly4 there shouldn't be any problems as long as you meet the criteria.

Check our help here https://community.o2.co.uk/t5/How-to-Guides/O2-Open-amp-Friends-and-Family-discounts-How-to-sign-up/... and Family plan here https://www.o2.co.uk/family-plan

If still no luck, drop a private message to @EmilieT or @Marjo who may be able to assist you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

EmilieT · ‎02-07-2018

HI @Nelly4, have you made any progress on this since you last posted, and double checked the criteria that @MI5 referred to above?

Please do let us know if you're still stuck an need further help, we'll happily check what we can do on our end to speed things up for you

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!

If you'd like to take part, why not register?

Z232 · ‎03-10-2018

Same here. Upgrades set up with Family Plan and data sharing - none of which is functioning. I've just had to shell out another £10 on extra data I shouldn;t have had to. Poor poor service

MI5 · ‎03-10-2018

@Z232 you need to get that corrected and charges refunded by calling customer service on 202.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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