cancel
Showing results for 
Search instead for 
Did you mean: 

Family plan

Nelly4
Level 1: Joiner
  • 4 Posts
  • 3 Topics
  • 0 Solutions
Registered:
I have text twice to get the family plan discount. I have had a live chat and made 3 phone calls. All unsuccessful. O2 promised these discounts when I upgraded 3 phones. They are now giving me the runaround. Has anyone else had the same problem?
Message 1 of 5
2,051 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 143438 Posts
  • 632 Topics
  • 27490 Solutions
Registered:

Hi @Nelly4 there shouldn't be any problems as long as you meet the criteria.

Check our help here https://community.o2.co.uk/t5/How-to-Guides/O2-Open-amp-Friends-and-Family-discounts-How-to-sign-up/... and Family plan here https://www.o2.co.uk/family-plan 

If still no luck, drop a private message to @EmilieT or @Marjo who may be able to assist you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

Message 2 of 5
2,043 Views
4 REPLIES 4

MI5
Level 94: Supreme
  • 143438 Posts
  • 632 Topics
  • 27490 Solutions
Registered:

Hi @Nelly4 there shouldn't be any problems as long as you meet the criteria.

Check our help here https://community.o2.co.uk/t5/How-to-Guides/O2-Open-amp-Friends-and-Family-discounts-How-to-sign-up/... and Family plan here https://www.o2.co.uk/family-plan 

If still no luck, drop a private message to @EmilieT or @Marjo who may be able to assist you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 5
2,044 Views

EmilieT
Former Staff
  • 5434 Posts
  • 304 Topics
  • 65 Solutions
Registered:

HI @Nelly4, have you made any progress on this since you last posted, and double checked the criteria that @MI5 referred to above?

 

Please do let us know if you're still stuck an need further help, we'll happily check what we can do on our end to speed things up for you slight_smile

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
signature

Message 3 of 5
1,990 Views

Z232
Level 1: Joiner
  • 1 Posts
  • 0 Topics
  • 0 Solutions
Registered:

Same here.  Upgrades set up with Family Plan and data sharing - none of which is functioning. I've just had to shell out another £10 on extra data I shouldn;t have had to.  Poor poor service

Message 4 of 5
1,736 Views

MI5
Level 94: Supreme
  • 143438 Posts
  • 632 Topics
  • 27490 Solutions
Registered:

@Z232 you need to get that corrected and charges refunded by calling customer service on 202.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 5 of 5
1,732 Views