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Family Bolton impossible to have it removed

Ewelin_a
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I have been trying since September to have the, added in error by a chat agent, bolton removed. Spoke and chatted to numerous agents to be told: it will be remved at midnight, it is with the tech team, it is on a different platform so it will take time etc etc. Even spoke with someone yesterday who said they logged my complaint and the add on should be gone by today... Still there!! Who should i speak to to have it actioned?? Or if this is technically impossble for o2 please set up a refund of the bolton's value for the reminderofmy contract!!!  Can anyone help me here??

ps

the option to remove the bolton is not on my account  

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adamtemp64
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https://mymobile.o2.co.uk/family/publichome says you have to give 30 days notice (which you have done)

 

Raise a formal complaint here http://www.o2.co.uk/how-to-complain

 

Or contact o2 by phone do not use live chat for this sort of issue http://www.o2.co.uk/contactus

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
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My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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adamtemp64
Level 66: Unequalled
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https://mymobile.o2.co.uk/family/publichome says you have to give 30 days notice (which you have done)

 

Raise a formal complaint here http://www.o2.co.uk/how-to-complain

 

Or contact o2 by phone do not use live chat for this sort of issue http://www.o2.co.uk/contactus

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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Cleoriff
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Well done @adamtemp64. No idea where you found that first link....damn good job you did..(I have pinched by the way) Smiley Very Happy

Veritas Numquam Perit

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jonsie
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Other people have had the same problem, myself included.  It remains on the account for one month. When added in error your account will be refunded. Why it's taken 2 months is probably down to live chat.  Speak to customer service and ask them to credit your account.

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Anonymous
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Hi @Ewelin_a how are you getting on with this? Did you raise a formal complain? Were you able to speak with CS? Please let us know.
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Ewelin_a
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Hi, I raised the complaint as advised got a call from the complaint department on Thursday. The lady said that the Bolton removal is still showing as pending- tech issue- and that she will be keeping an eye on it and let me know when this gets removed. So I am still waiting for a definitive resolution. Hopefully this will be done before my next bill....
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jonsie
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It remains until the next billing date. If it is showing as pending on the system it should be removed for you. Otherwise it would show as active.

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MI5
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"Tech issue" doesn't sound too promising!
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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