Failing security check with carphone warehouse

[Anonymous]

tried to get the S7 on a monthly contract with carphone warehouse and they said i failed their security checks and that i shoud contact o2. I contacted o2 and they said to contact carphone warehouse.. anyone experienced this issue?

[MI5]

Then I guess it's to do with your address or name on electoral roll etc.

[Cleoriff]

Just wondering if the op has attempted to get credit elsewhere recently? If they have tried and been refused for anything this could be a reason for failing a credit check...

[jonsie]

He says failed security so it's doubtful there has been a credit check yet....

[Curr946]

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@MI5 wrote:
It could even be that you gave the wrong account password too.

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I always do 😞

[Bambino]

As it was the OP's first try at getting a phone on contract with CPW they wouldn't have had a password. @Anonymous do you have all the different types of documentation that I suggested you take with you?

[Anonymous]

I'm a student (aged 19), so I have a provisional license, debit card and some papers from when I opened my bank account. Would that be ok?

[Bambino]

Do you have any utility bills that are in your name? How long have you lived at your present address?

[MI5]

And are you on the electoral roll for the address you live at?

[Anonymous]

no utility bills in my name 😕 MIGHT have a letter from Student Finance somewhere, would this be good enough?

[Anonymous]

lived at my present address for about 17 years or so