02 Fraud

[fitter]

Hello everyone i was wondering if anyone can give me some help or point me in the right direction

It apears my daughter has been a vitim of the upgrade scam (posing as carphone warehouse).

Now she has reported it to 02 and the police aswell as the bank.

Now everyone has dealt with it execpt 02 who have said the fraud team will ring back and then DENYING the fraud team even exists!.

She keep getting threatening letters regarding this saying she has been cut off ! we are going to take action etc

But it doesnt seem to be ending anybody have any ideas how to sort this? we have a phone of theirs that they wont take back and dont seem intrested in sorting at all

Please help lol!

Thanks for reading

[MI5]

@fitter 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I'll also tag in @O2Daniel and @O2Lisa to help.

[fitter]

Thats very helpful mate thank you very much

[MI5]

You're welcome @fitter 

Hope you get sorted.

[O2Lisa]

Morning all, thanks for the tag @MI5.

@fitter I'll message you privately and look in to this for you. 

[fitter]

Thank you very much will take a look now

[fitter]

Hi 02 Lisa i know its been a littel while coming abck to this (ive been a poorly boy lol) ive sent you a pm reagrding this.

Does anybody have any idea how to get 02 to deal with this apart from threatening letters and destroying my daughters credit rating which has now affected her financially they are ingoring every single attempt of communication and never returning phone calls

Many thanks fitter

[Bambino]

@fitter I have tagged @O2Lisa again for you. She will be on tomorrow at 8am.

[O2Lisa]

Thanks for the tag @Bambino 😊

@fitter I'll be replying to my private messages shortly, just working my way through the notifications and I'll be back in touch. 

[fitter]

Many thanks