Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Phone cut off

How can I contact o2 whilst my calls are barred?

Resolved! Rewards

I had a balance of 6.20 gbp on my rewards account and also accumulated 3.00 gbp in rewards to add to it on 04/01/2022. I added this to my save in o2 rewards and now my balance is 6.00 gbp, so they have taken 3.20 back. How does that work ???

Resolved! no direct debit has been paid

my direct debit supposed to of come out on the 3rd and it still has not

Resolved! Activating sim

How can I activate a new sim after loosing your old phone I can't call or receive texts to the number as I have lost the phone

Samsung Galaxy watch 4

Hi, I have just purchased a Samsung Galaxy watch 4 along side my monthly phone contract. Now when I log in to my O2 account it has not details of my phone data usage or minutes and only shows my watch data allowance.Does anyone know why this has happ...

Resolved! O2 number swap

Hi, my partner is on O2 (iphone) and has taken a new contract out with O2. How does she move her existing number to her new contract? Thanks

Resolved! Beyond livid at the rubbish customer service

I tried logging in to MyO2 online and it wouldn't recognise my number, even though I can log in on my mobile. So I logged in through my mobile and selected the upgrade option and it says "Congratulations, you are eligible for an upgrade" and offers m...

Resolved! Trade in

I want to trade in my phone and use it to pay off my outstanding balance and then upgrade my phone. But when I go to upgrade it just wants to take the trade in off my new monthly payments what can I do?

Resolved! Roaming

I’m in Spain. I have used my 25gb data allowance for December. I have 180gb in my uk allowance. My January bill begins on the 4th January. I would like to know if I get another 25 gb roaming from my data allowance. Thanks

Resolved! Cant activate my sim

I just received my new phone (13 pro max) and the new sim. I’ve managed to transfer my data from my old phone to my new one but i’m having trouble activating my sim. It’s not working and im not sure what to do

O2

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