Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Esim on 12 month sim only deal

Hi.is it possible to have an O2 Esim on a pay monthly (12month) sim only deal? Thanks in advance

Resolved! why’s my SIM card not working

Sims not working can’t send or receive messages

Resolved! Failed payment

Hi I recently ported my number out to another network, my account is cancelled I cannot log in, I'm getting messages to say my bill is overdue, when I call I'm on hold for 30 minutes then the line goes dead, How on earth do I get to speak to someone?...

Resolved! Sony Phones bending

I have a Sony Xperia 5 II. had it six or seven months. Its now bent. Sent to o2. they said £180 to repair not warranty. How can this not be warranty. I have said dont fix it I will contact sony direct. anyone ells having issues with this phone bendin...

Resolved! Can’t make calls or recibe calls or sms but my data works

I got a pay as u go sim from o2 with the big bundle of 10£ I have gone on holiday in Spain and it worked for a few days but not doesn’t seem to work the strange thing is that I can use the data and internet on it I have restarted my phone taken out t...

Resolved! No service

Hi everyone my old phone has been stolen and I ordered a new one including the sim. The new sim keeps saying there is no service. I don’t have access to my old sim to sim swap. What should I do?thanks in advance

Resolved! About my contract

I placed an order for a contract yesterday I got an email saying we’ve received your order you’re all set Thanks for your order - it's now full steam ahead for us. Keep an eye on your inbox for our updates on progress and delivery. Does this mean I g...

Resolved! Text messages

Why do my texts not send to certain numbers and how do I change this

Resolved! 6 month free airtime

When I took out then new contract for my daughters 02 phone one of the leading reasons for me doing it early her birthday been in May is the offer of the 6 month free airtime and also the Samsung watch deal. I placed the order but have since received...

Resolved! My bill is overdue and I need my services put back on straight away I’ve had this problem with o2.

I’ve had this problem so many times with you that I’m actually thinking of leaving o2 I’ve been with you for about 15 yrs and don’t really want to change now the problem is that every time you cut me off I lose contact with my customers on here as I ...

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