Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! New order

Hi, I just ordered an iPad Pro last night at 6pm from 02, they said it wound arrive today (27th April) for next day delivery. However when I check the order status it still says ‘order confirmed’ it has been 16 hours, can anyone help me with this? It...

Playstore and O2

Please help: I have just installed my brand new O2 simcard into my Samsung Galaxy Note 8. I went to Andriod Playstore to download the O2 app, the Playstore app says: THIS IS NOT AVIALABLE IN YOUR COUNTRY? Am i missing something ?

Resolved! 5G phone but no 5G in my area

Hi, I am looking to upgrade to an iPhone 12 5G, but I don't have 5G in my area, only 4G.will my phone still connect to the internet? If so, will I notice any changes or do I wait until I have 5G in my area?thanks

Resolved! Physical Sim/eSim with the same number

I have been searching around about this as have a smartwatch that can use 4G/LTE but the only answers regarding it are over a year old so was wondering it is possible now. I would like to know if you can make your existing physical an eSim but be abl...

Resolved! 5G sim?

I've just ordered a 5g ready phone. Can I just swap the sim I now have into the new phone or do I need to use the new SIM and then use PAC to keep my number?

Resolved! leaving O2 - my 'old' phone is still connected to O2 and rings when I dial new phone

I've just switched to Sky, got a PAC code and my new phone is now working with my number, but both phones ring when I get a call. Will this stop when the transfer is complete?

Resolved! Ending contract early payment

How do I view how much I have left on my contract?

Resolved! Phone

Hi my phone has been blocked m cut off so no one can ring me as my bill is late I don’t have a phone to ring 02 on I can’t get in contact with you I can pay my bill this week I need to change the payment date also

Resolved! if i get a 5g phone and move to an area that does not have 5g coverage - does it default to 4g?

~Could someone help with this question please before I upgrade. Many thanks in advance Richard

Resolved! airtime

I have been told I am on unlimited texts to any mobile any network, but what is this airtime as it says about charging me for texts and data

O2

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