Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Monthly sim activation

I recently joined o2 and received my phone and SIM card today, I rang 202 to activate my new monthly sim but as of now I’m still not connected on the network, does it take a full 24 hours to fully activate the SIM card?

Resolved! Contract SIM activation

Took out contract SIM today. Person in shop said it would work when I put it in my new mobile phone. Oppo a54 5g. But it is not working. How do I active it to work?

Resolved! Absolutely fuming- my service was suspended but my direct debit is to come out on 08.01!

Tried calling my family today just to find my services were suspended- the bill is NOT overdue as Direct Debit is to come out on 08 January! Customer services today are completely non existent! Automated service is useless. What the hell am I suppose...

Resolved! O2 recycle

I've returned my phone and received the payment as agreed, but not the extra £150 for buying a galaxy s21 5g. Any idea how I can contact someone to check what's happening?

Resolved! Phone number

I recently switched from android to iPhone I have always been on 02, I used to not have data so it was pay as you go.But I recently got a new SIM card that is pay monthly and I want to keep my old phone number that was on my androids sim how do I do ...

Calling a receiving calls while visiting USA

Hi, does anyone know why I can’t make or receive calls while visiting the USA?

No roaming service

Hi, Im here in Middle East and I have no roaming service here as well as in Pakistan when I was there few days back..EE is giving me absolutely brilliant service, don't know whats wrong with O2 I've changed my sim to another phone as well but no use....

Resolved! Mobile cut of

Hi so I've not been able to pay my bill never used the sim in my contract phone will they still be able to cut my mobile of im going to call to make payment plan x

Resolved! Need volte enabled on oppo find X 3 neo

No sign of any volte settings on my phone. I need volte on my oppo find X3 neo device as I live in an area with very poor signal.

Resolved! Extras from one phone to another

My first post in this community so please treat me gently.... Just over a month ago I signed up to VMO2 and transferred my existing number. As part of my package I took advantage of the 6 month Disney+ as my free "Extra". I have now added a 2nd SIM t...

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