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Fraudulent boku payment

Jojo412209
Level 1: Joiner
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I've just had a payment added to my bill from boku. I've been going in circles with O2 live chat trying to get this blocked.

A report has been made to action fraud but what can I do to get this payment refunded?

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MI5
Level 94: Supreme
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@Jojo412209 

https://psconsumers.org.uk/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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