Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

poor signal in Ealing

Hello, I have recently moved to Ealing, W5, and the signal here is so poor to make it impossible to make or receive calls, not to mention using 3G data. A quick search on status.o2.co.uk/ for my postcode reports a broken mast in the area. How long th...

Resolved! SIM swap not working.

I've just bought an iPhone 5s on Pay and Go (text and web). My old phone was a Samsung Galaxy and so in the shop they gave me a new nano SIM and got the SIM swap process going. Nothing happened after 24 hours (old phone still active and new phone sho...

Resolved! EU Calls

Is there a contract with O2 that I can take out that allows me to use my minutes to call EU numbers and also allows me to be in the EU and and use my minutes to call home.Also do the same with my data allowanceAny information appreciated

Resolved! Contract accepted?

Hi I placed an order earlier for an iPhone 6 (pay monthly) received several documents and my order is being reviewed. Does this mean I have been successful, declined. Can anyone help please? Thanks

Disingenuous app and poor automated payment

1. Your MyO2 app is disingenuous. It informs us that we can pay our monthly account via it.That is patently UNTRUE.2. For many years now I have asked repeatedly asked (we have corresponded several times on it to no outcome) that your automated teleph...

Resolved! A simple change of name request not so simple

I have sent in my details to allow a change of name and when trying to find out if it's complete I have been hung up on 3 times, on hold for in excess of 30 mins before being hung up on and told a simple change of last name will take FIVE WORKING DAY...

Resolved! old bills

My O2 seems to have changed. I want to view some old bills but now it seems I can't. Surely it must be possible. I need the bills to reclaim expenses at work. Whateverhappened to 'if it ain't broke don't fix it'??

£10 bundle bolt on

I cancelled my pay monthly to a pay as you go, as I am travelling for a year. I topped up with credit, then out of the blue in New York I got a text to say £10 has been taken for a bundle. I never signed up for this and now every month this is happen...

Mobile data disabled

Hi. I have a problem. On 2th of August I was supposed to have my usage renewed. Everything is fine but i don't have the mobile data renew. Whenever I try to switch it on, there just isn't the option as the icon goes blank. Who should I ask for help? ...

Resolved! Lost phone

Is there a way to report a phone lost other than by calling them or going in-store? Currently have no access to a phone (My landline is out) and can't get down to a store.. Would use live chat but it's saying offline. Thanks.

O2

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