Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! How do I cancel my contract when I can't make contact withO2?!

Trying since the weekend to speak to O2Both the call centre and 'Live Chat' are constantly busy...it's now 4 days...I can't even wait in a queue, the automated response is 'try again tomorrow'Initially was intending to upgrade via refresh but O2 pric...

Resolved! NHS discount

Hi, i'm a very new customer to o2 (monday to be precise) and when i signed up instore i was told i could get a discount as i work for the NHS. i was told i just needed to text open to 2020 and take it from there. I have had nothing but problems :-(. ...

Resolved! Simonly - Trying to upgrade.. Help

Hi all, 12 days ago I went into an o2 store to upgrade to an iphone 6. The adviser showed me the deals and the 6s was pretty much the same price. As i was going on holiday and he told me the price could change before launch i decided to wait until i ...

Resolved! New iPhone 6s. They sent a new SIM too. Do I have to swap?

As the title says really. I already have an iPhone 5s on an existing pay monthly contract with O2. Today I recieved my shiny new iPhone 6s. Also in the package was a new SIM card. My question is, do I have to swap my existing SIM with this new one? B...

Resolved! Things you've bought

In the last three weeks I've been charged £1.50 every Monday for things I haven't bought. The first two charges where from Infomedia and the third charge was from Buongiorno. What must you do to stop these charges from adding to your monthly bill?

Switching from Pay as you go to monthly without getting new phone or sim

I can't fathom why they seem to make this so diffcult. I just got a phone capable of using tugo as the signal in my property is woeful. Low and behold, tugo, for some reason, is only available to Pay Monthly customers. I just finished changing my num...

Resolved! Currently on SIM only contract with O2, found a phone 24 month contract on USwitch

Hi, Currently on SIM only contract with O2, found a 24 month + phone contract on uSwitch.If I apply for this new 24 month contract through uSwitch, will this mean I will have 2 contracts/2 phone numbers live at the same time?What would be the best so...

iphone 6s 25th date

is the 25th expected delivery the date it gets to customers or to 02? iphone 6s 64gb

Resolved! How to cancel a tariff altogether

I would like to top up my sim with credit so that it does not expire. I do not want to exchange it for texts, calls or data. How can I cancel my current tariff to this. please help!

Resolved! new contract help..

hi called up today to CS and started a new contract for iphone 6s 16gb rose gold, i got the email to go online and accept the legal documents and also requested upfront payment to which i paid and selected a store to collect from, when i clicked next...

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