Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

My account is getting diconnected

Hello......i owed for two monthly bills and my l ine got disconnected so i paid last friday those two bills and got confirmation email. my bills usually come out on 9th of every month and now suddenly on 4th and i got an email that i didnt pay bill a...

Resolved! O2 sales rep lied to me

I got SIM card and iPad , I should have 100 minutes 1g and unlimited texts, I asked the sale guy 3 TIMES are the minutes capped he said yes after you use 100 you can no longer make the phone call unless you phone customer service and make extra payme...

Resolved! Bolt-On issues

Hello! I two have spent at least two hours to do what I thought was a simple task, purchase a bolton as the school hols seem to lead to high data usage! It appears I may have unwittingly doubled my purchase yet I am still unable to connect to my emai...

'Max identity limit reached for same contact number' - question

Hi everyone, I need some help figuring out what this error means. It happend ever since I switched from pay as you go to pay monthly a while back. When O2 made the switch I noticed some weird behavoir on my account, for example every time I log in to...

I want to get a phone for my daughter, can i add her?

hi Everyone I want to get my Daughter a phone, am I able to add her and get a phone added my contract with out credit checks. I'm pretty sure I can get past the check as I just got an iphone 6 about 4 months ago but always worry I will fail, for some...

inclussive calls

can anyone tell me are 03457 numbers included in allowance bundles ??

Switched from Text & Web by mistake - how do I get it back

I switched from the Text&Web tariff to a Big Bundle because I thought the extra calls would make it better value however I didn't realise that the way that it is charged (on a set day of the month) would make it much more expensive for me. Text & Web...

Resolved! How frequently do I need to use my sim so that O2 does not put it out of use?

I am going to travel for the next month or so and haven't topped up my sim in a month. I was told by someone who is with another provider that her sim was disconnected as she did not make a chargeable call in 2/3 months. Is this also the case with O2...

Resolved! Upgrade to 30 day contract.

I have had an unlocked iPhone 4s for a couple of years now and for the most part have had a P&G sim however I was then called by O2 and offered a contract that I was unaware was twelve months. Anyway my phone is failing and I was looking to upgrade m...

Resolved! Billing

I got my new HTC and switched to o2 21st of July. 22nd of July I already have a bill. The CS officer on Live chat tells me that is industry's standard line rental. When I click on the bill it gives me this: Date issued22 July 2015 Billing periodUntil...

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