Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

going going gone

Been a happy payg user with a few payg accounts over the last week have left o2 the big value bundles are ok for mins & text but the data included is too low on o2 for £25 was getting 4gb of data and when that runs out data bolt ons are a eye waterin...

Resolved! Contract ending - what happens to my number?

My contract is due to end this week (Friday), and I want to change providers. I have been told by an O2 advisor that I will have to pay £20 to get a PAC code today, or I can ring on Friday (the day my contract ends) and get it then for free. Can anyo...

Resolved! Changing tarriff

if I want to change from pay and go to pay monthly what happens to any existing credit

Resolved! Left monthly contract now need Pac code on PAYG

Hi all, I'm chris from devon in the uk, new to the community so please excuse me if this is in the wrong area or is the same as old posts. I had an O2 monthly contract for 2 years (got an experia t as part of deal) and I bought my phone number from v...

Extremely Poor Customer Service

I am on web chat with O2. I am really cross with the level of service being provided. I started the chat at 17:45. All I want is to cancel my contract as I have a better deal elsewhere..Just to give you an idea of what it has been like: me: I asked y...

Resolved! Big Bundles what numbers can't I call

Hi Everyone First time post on here but long time O2 user. My query is what dialing codes are not valid on my big bundle but will come off my normal balance instead for example I think 0800 numbers fall into this category. Thanks for any help (had lo...

Resolved! Auto top up topping up the wrong device.

HiI have two devices associated with my o2 account.I have set up auto top up. But it is topping up the wrong device.And I haven't find any way to change the device which is being topped up. Is there one?

Why does O2 offer such a poor service?

I have been with O2 for 4 miserable months, prior to this I was with Three mobile who actually offered a better deal than O2 however, according O2’s coverage map they performed better in comparison and although I was not completely happy with Three m...

Fraudulent O2 Account Setup In My Name?

As of the 27th September, somebody has setup an O2 account giving my name and email address as contact details. On the 28th I've received an email notification of a bill for £37.16. I cannot access this other account since I don't have the password f...

Pay and Go Halifax Bank Card problems

Hi, any ideas why O2 won't accept a Halifax bank card to top up Pay and Go whether via the phone or My O2, card is fine checked with the bank, no problems with online or shopping purchases. O2 Help desk haven't a clue, can only top up via voucher.......

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