Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

blocked sim card

its been nearlky 2 weeks since i was conned into purchasing a new p a y g phone.i will explain:i topped up on my old phone then when i went to use it i had a mono tone on calls & i couldnt text out. i rang customer service & i asked what was wrong th...

Resolved! How to setup / use TuGo to use in Canada

I am travelliung to Canada shortly and would like some help please. I have TuGo installed and am quite happy with using it in the UK. However, as far as I can see I cannot restrict incoming and outgoing calls to go via TuGo alone. If I have my phone ...

Handset paid in full vs. spread cost over agreement

Apart from "to make loads of money" does anyone know why O2 can charge more than the handset's actual value and then inform you of the real price once you have begun a new agreement? Or, as a real example, I've just purchased a new handset and airtim...

Resolved! PAYG - recommend a friend

More info (Highlight to read) Hi, Do you get anything for recommending a friend who has joined o2 PAYG?

"O2 basic" - is it a unicorn?

O2 BASIC PAYG tariff via retentions: I've just spent an incredibly frustrating and fruitless hour on the phone to O2 retentions department being informed that no such tariff exists, or ever has within living memory. Those of you who have it are delus...

Ordered replacement phone not showing in my orders

Hi All I managed to lose my sim only phone this morning, and immediately blocked it via the telephone. An hour or so later i decided to get a cheap contract phone (moto g) as my replacement (this was 5 hours ago) I have had a confirmation mail saying...

Resolved! O2 in UK to O2 in Spain

Hi,I'm going to Spain next week. I usually have O2 travel but have taken this off because the apartment has WIFI. Am I right thinking that my family in the UK who are on O2 can ring my O2 mobile free and more importantly it is now free for me to rece...

Resolved! O2 Insurance Stock Levels & Serious Lack Of Information

Never using o2 again, will be cancelling as soon as my contract expires. So, on April the 14th I dropped my Galaxy S6 128GB phone and smashed the screen. Not a problem, I've got o2 insurance, happy days. I wish.. Called that evening, was told no prob...

Resolved! Call charges for calls & texts on web and text tariff

Please can some one tell me the standard prices for landline and mobile calls and texts if you have no alowance left on the text & web tariff

Resolved! Top up credit question

I didn't know until I lost 35p of my credit yesterday that I couldn't send a photo as a text with my big bundle tariff.I had topped up ready for my next big bundle and now I am just 35p short! What if anything can I do to stop having an unusable £9.6...

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