Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 120342 Views
  • 27 replies
  • 5 kudos

Resolved! Pay monthly

I got a pay monthly about a week ago I was wondering if they would just let me pay for line rental and let me use the phone on pay as you go. As I now have no job and I'm not going to be able to afford it or is they any other way to lower my monthly ...

Anonymous by Not applicable
  • 787 Views
  • 7 replies
  • 0 kudos

Resolved! Remove Age Restriction Abroad

O2 are blocking access to age restricted sites, how do I remove this when abroad?- the 61018 number doesn't work.- I don't use credit cards (only debit) so can't use the unblock link that charges £1.- No O2 shops available.Why isn't this possible tho...

Anonymous by Not applicable
  • 1476 Views
  • 1 replies
  • 0 kudos

Resolved! Upgrade...HELP!!!!!!!!

Trying to find out if I'm eligible for an update...however I cannot remember the password or security question for my account...Is there some way to find this out?!!?!?!o2 website and customer services are so frustrating!!!!

Anonymous by Not applicable
  • 774 Views
  • 3 replies
  • 0 kudos

Data usage increasing suddenly

Has anyone else noticed that their data usage has gone through the roof for no reason? I usually use most of my data a month but I now seemed to have used all of my data allowance in 11 days! Any ideas?

Anonymous by Not applicable
  • 7917 Views
  • 38 replies
  • 0 kudos

Resolved! Excess PAYG credit. Can I get some back?

Basically I top-up every month to get included data and text. I don't use voice much and I've now accrued a PAYG balance of ~£350. Can I reclaim some of that money or use it to buy a new phone, etc.? "Customer Services" are giving me mixed messages d...

Anonymous by Not applicable
  • 2546 Views
  • 6 replies
  • 0 kudos

Resolved! PAYG upgrade

Hi all, My mum's PAYG phone has finally packed uo so she needs a new one. I tried to get her one yesterday by O2 wouldn't sell me one without a new SIM and topping it up also which is a waste of time. So my Mum is going to try to 'upgrade' her PAYG m...

Anonymous by Not applicable
  • 820 Views
  • 5 replies
  • 0 kudos

Text message from 02 if your a smart phone user

I keep getting these now 02:if your a smart phone user, why not contact us though our mobile chat service. Just click the link to get started www.02.co.uk/mobile/chatnow Then when I do Contact UsSorry we're not able to mobile chat with you as your ha...

Resolved! VoiceMail

How do you retrieve VoiceMail while abroad.? I've tried +44901 without success.

Anonymous by Not applicable
  • 722 Views
  • 1 replies
  • 0 kudos