Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! email

Hi, Any company that makes it hard for me to just find a simple how to change my email address is not worth dealing with and 02 fits that bill for me.Where can I find details to change my emailing address because nothing is clear along this road. Eve...

Resolved! Unbelievably Difficult to get an answer from O2

I cancelled my account in September by phone from NZ as I have moved and have a new sim. (out of 24 month contract)I've been sent an unpleasant email and a further bill from O2. Emailed them last night NZ time as per suggestion on email (email addres...

Voice mail access on a SIM

My Galaxy S4 is on a SIM only deal but for some reason I can not get my voice mail messages. I have dialed 901 but will not connect. Any ideas please?

Resolved! Myo2

I changed from payg to contract and I can't log on to my O2It tells me I have 2 accounts.I've been to 2 O2 shops and no one seems to be able to fix it

Resolved! Leaving O2

I have submitted my O2 PAC today to my new provider, reasons for this decision well documented in previous posts, I believe, from information on other posts, that's all I need to do to terminate my contract with O2 ?I have just started my new monthly...

Resolved! Genuine refund message

I had this email from o2 this morning advising of a refund I am expecting one but it looks a bit strange. Does anyone know if this is genuine. The above referenced order has been refunded.We have refunded the charge today onto your payment card.Pleas...

Resolved! Help ending contract.

Brilliant if anyone could help me ..My contract date is up on 6th Nov and billing date is 1st Nov,ive tried to get through to 02 for 3 days and kust left hanging in a que,the live chat is a waste of time,how on earth do i cancel my contract before th...

how long till phone is cut off

Hi 02 recived my phone back Monday 12th Ocotber and I know they have put through the cancellation process. Does anyone know how long bedore the number does not exist. As when you rign it still goes through to voice mail.

Resolved! 30hrs since returned item was delivered & signed for - no update on repair tracker

Hi, I returned a faulty phone which was signed for just about 30hrs ago yet there has been no change to the repair tracker status. It remains at "Job booked". When should I be concerned?

Resolved! Email Address for name change

Hi, I need the email address so I can send off my change of name. Has anyone got it please?

O2

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