Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! 2 Months with no Replacement

After being a customer with O2 for the last ten years I am dismayed and disappointed with the customer service I have received with O2. I have now been waiting for two months for a new replacement HTC On8 M8 phone after my contract one developed thre...

Resolved! Data Bolt On asking for device type?

Just looking at data bolt ons and it asks what device I have SIM in - iPhone, Smartphone, Blackberry or Standard phone. The bolt on price remains the same no matter which I choose, is there a reason why device type is needed, surely data is data no m...

Resolved! Pricematch

Will o2 pricematch a deal from carphone warehouse -

trouble sending and receiving txts

I'm having a few problems sending txts.They don't send straight away. They appear with an envelope and timer in the top right hand corner of the screen.Also not able to receive txts, I'm receiving them nearly half a day or a whole day later after som...

Resolved! Charged £4.73 for no reason

i have recently just started an O2 contract and when looking at my data usage I seem to have already incurred an extra charge of £4.73 for a group message I sent out telling people of my new number? There were no images, no emoticons, just a simple m...

Worldwide Data Access

I just switched from Vodafone to O2 due to signal coverage issues while at home. I think I may have made a mistake. I travel a lot with my job, and when in Europe the daily charge of £1.99 works well. However, I travel to Japan and US a lot and there...

Resolved! no 4g signal in brentford west london

My wife and I have both lost 4G signal in Brentford since Friday evening. I've checked on the service status and it says we should be ok.This is actually affecting 4 different phones all on O2 and I am getting annoyed. O2 on twitter suggest it is a h...

O2 Unlocking Iphone 6s Plus

Anybody unlock their iphone 6s plus?

Resolved! final bill refund

i was told by o2 that i was in credit on my final bill before changing to new network. i was told to claim this back online. how do i do this?

Resolved! No mobile internet after being abroad?

Hello, could someone help been abroad last 9 days so was using the international data for £1.99 a day which worked okay then landed back in the UK an 4G was working till the next morning then phone says 4G but wont work at all on anything just says "...

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